Knowledge Base Discussions Community Can’t upload models

  • Can’t upload models

     Community updated 10 months, 3 weeks ago 2 Members · 3 Posts
  • Emmanuel

    Member
    January 4, 2021 at 5:53 am

    I’ve been trying to upload some 3D animations, but it always fail.

    I reduced the components and the materials of the 3D model, but I still have the same problem.

  • Emmanuel

    Member
    January 4, 2021 at 6:58 am

    Here is a screenshot of the error

  • Community

    Administrator
    January 4, 2021 at 8:18 am

    Hello Emmanuel –

    I’m sorry that you are having issues with uploading the model files.

    Are you able to send the model files to manifestsupport@taqtile.com

    and I can take a look?

    I would also be interested in seeing the details when the model fails. You can expand that when you click on “Show Details”

    Can you please send those things along to me at the email listed above and I will take a deeper dive into what might be happening?

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