Knowledge Base Discussions Community Help Troubleshoot Client Portal Calls

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  • Help Troubleshoot Client Portal Calls

     John updated 2 years ago 2 Members · 4 Posts
  • Wesley

    Member
    August 11, 2020 at 12:38 pm

    Whenever I click on the call button at the top right, I get this error message in the client portal:

    “We have encountered a problem. Please check your settings to ensure that:

    • – Audio and video are enabled
    • – Browser is up to date
    • – Auto-play blocker add-ons are disabled
    • – No video streaming is simultaneously enabled
    • – You interacted with the page first”

    I don’t have a webcam, but I have a mic. I don’t think I have any adblockers on, but I’m not sure, and I’m not streaming from the HoloLens. I don’t really know what, “You interacted with the page first,” means here. I am not logged into the HoloLens.

    Sarah and I can send messages to each other (1 on HoloLens and the other on the web client portal). The person on HoloLens can call back to the client, but if we try to pick up from the client portal, we get the same error above.

    Do you guys know what we might be doing wrong?

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